The legal bits

The One Plan & The Basic Plan

1. Offer Terms

These terms (Special Terms) set out the terms and conditions applicable to OVO Energy’s The One Plan and The Basic Plan.

Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

2. Eligibility Requirements

The One Plan and The Basic Plan are available to residential customers in NSW, QLD, SA and VIC, wherever OVO Energy operates.

The Basic Plan also requires the premises to have a communicating smart meter.

3. The One Plan Billing Requirements

The One Plan requires that you pay for the electricity you use monthly in advance on a Bill Smoothing arrangement. Your Bill Smoothing arrangement will be set in accordance with your contract with us.

4. The Basic Plan Billing Requirements

The Basic Plan is billed in arrears. You will be issued a bill monthly for the energy that you have used, payment must be made by the due date on your bill.

The EV Plan & The Basic EV Plan

For customers with an electric vehicle

1. Offer Terms

These terms (Special Terms) set out the terms and conditions applicable to OVO Energy’s The EV Plan and The Basic EV Plan.

Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

2. Eligibility Requirements

The EV Plan & The Basic EV Plan are available to you if you are a residential customer with an electric vehicle and a communicating smart meter.

The EV charging window applies to general usage only and excludes a controlled load.

You will be required to provide information about your electric vehicle. If you do not provide information or do not have an electric vehicle, OVO may terminate your Market Retail Contract.

If your Market Retail Contract is terminated because you are not eligible for The EV Plan or The Basic EV Plan you will be moved to our Standard Retail Contract.

3. Billing Requirements

The EV Plan requires that you pay for the electricity you use monthly in advance on a Bill Smoothing arrangement using direct debit. The Bill Smoothing arrangement will be set in accordance with your contract with us.

The Basic EV Plan is billed in arrears. You will be issued a bill monthly for the energy that you have used, payment must be made by the due date on your bill.

The Free 4 Plan & The Basic Free 4 Plan

Super Off Peak Period - free energy between 11am and 3pm everyday

1. Offer Terms

These terms (Special Terms) set out the terms and conditions applicable to OVO Energy’s The Free 4 Plan and The Basic Free 4 Plan.

Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

2. Eligibility Requirements

The Free 4 Plan and The Basic Free 4 Plan are available to residential customers who have a communicating smart meter only.

The Super Off Peak period applies to general usage only and excludes a controlled load.

3. The Free 4 Plan Billing Requirements

The Free 4 Plan requires that you pay for the electricity you use monthly in advance on a Bill Smoothing arrangement. Your Bill Smoothing arrangement will be set in accordance with your contract with us.

4. The Basic Free 4 Plan Billing Requirements

The Basic Free 4 Plan is billed in arrears. You will be issued a bill monthly for the energy that you have used, payment must be made by the due date on your bill.

5. Fair Use Policy

The Super Off Peak period is subject to our Fair Use Policy. If we reasonably form the view that the electricity consumed in the Super Off Peak period (11am - 3pm daily) is excessive, unreasonable, or for a purpose other than for personal or household consumption, we may terminate your plan with prior written notice to you. If we do, your electricity supply will continue under our Standard Retail Contract.

The Free 3 Plan & The Basic Free 3 Plan

Free energy between 11am and 2pm everyday

1. Offer Terms

These terms (Special Terms) set out the terms and conditions applicable to OVO Energy’s The Free 3 Plan and The Basic Free 3 Plan.

Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

2. Eligibility Requirements

The Free 3 Plan and The Basic Free 3 Plan are available to residential customers who have a communicating smart meter only.

If your Market Retail Contract is terminated because you are not eligible for The Free 3 Plan or The Basic Free 3 Plan you will be moved to our Standard Retail Contract.

The Super Off Peak period applies to general usage only and excludes a controlled load.

3. The Free 3 Plan Billing Requirements

The Free 3 Plan requires that you pay for the electricity you use monthly in advance on a Bill Smoothing arrangement. Your Bill Smoothing arrangement will be set in accordance with your contract with us.

4. The Basic Free 3 Plan Billing Requirements

The Basic Free 3 Plan is billed in arrears. You will be issued a bill monthly for the energy that you have used, payment must be made by the due date on your bill.