For new customers in QLD, SA and NSW, we will be launching new offers soon. For customers signing up to us from 15th June 2022, your rates will not change on 1st August. For customers who signed up to us before 15th June 2022, we’ll communicate updated tariffs in early July and they will go live on or around 1st August 2022. Find out more

The legal bits

Special Terms

UPDATED ON: 15.06.2022

Winter Welcome Credit

$200 sign up credit applied over 12 months (15th June 2022 to 30th June 2022 inclusive)

  • 1. Offer Terms

These terms (Special Terms) set out the terms and conditions applicable to OVO Energy's $200 (inclusive of GST) online sign up credit offer, applied over 12 months (Winter Welcome Credit).

Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

  • 2. Eligibility requirements

To be eligible for the Winter Welcome Credit:

  • (a) you must sign up to one of the following electricity market plans - The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% for your premises, via switch.ovoenergy.com.au or any other participating third party;

  • (b) your premises must be in Victoria, New South Wales, South Australia or Queensland where OVO operates;

  • (c) the contract must be your first electricity market contract for your premises;

  • (d) you must sign up to OVO Energy's The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% during the offer period of 15th June 2022 to 30th June 2022 (inclusive); and,

  • (e) to receive the full $200 credit you must continue your contract for your premises for at least 12 months from when we start supplying electricity to you (minimum contract period).

  • 3. When will we pay you the Winter Welcome Credit?

Unless your contract ends early, we will credit you $200 (inclusive of GST) applied in twelve monthly instalments of $16.68 as an offset against the charges on each of your monthly bills issued during the minimum contract period.

If your contract ends before the end of the minimum contract period, we will not pay you, and you will forfeit, any remaining credit balance of the $200 Winter Welcome Credit.

  • 4. Offer exclusions

The Winter Welcome Credit offer:

  • (a) is not valid or available for any OVO Energy Plans other than The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% for OVO Energy gas market offers or in conjunction with any other OVO Energy special offers, promotions, vouchers or competitions;

  • (b) can only be used as a credit to your OVO Energy account and cannot be refunded or redeemed for cash; and

  • (c) is not transferable to any other customer or to any other premises.

  • 5. Variation or withdrawal of the Winter Welcome Credit

We may change or withdraw the terms applying to Winter Welcome Credit by notice to you in accordance with applicable energy laws. We reserve the right to withdraw this offer at and time.


Existing promotions no longer available to new customers

Partner Credit

Credit applied over 12 months

  • 1. Offer Terms

These terms (Special Terms) set out the terms and conditions applicable to OVO Energy's partner credit applied over 12 months (Partner Credit).

Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

  • 2. Eligibility requirements

To be eligible for the Partner Credit:

  • (a) you must sign up to The Partner Plan electricity offer and the AGL Value Saver gas offer via a participating third party;

  • (b) your residential premises must be in Victoria, New South Wales, South Australia or Queensland where OVO operates;

  • (c) the contract must be your first electricity market contract for your premises with OVO Energy; and,

  • (d) to receive the full credit amount you must continue your contract for your premises for at least 12 months from when we start supplying electricity to you (minimum contract period).

  • 3. When will we pay you the Partner Credit?

Unless your contract ends early, we will credit you in twelve equal monthly instalments as an offset against the charges on each of your monthly bills issued during the minimum contract period. Your Partner Credit is inclusive of GST.

If your contract ends before the end of the minimum contract period, we will not pay you, and you will forfeit, any remaining credit balance of the Partner Credit.

  • 4. Offer exclusions

The Partner Credit offer:

  • (a) is not valid or available for any OVO Energy Plans other than The Partner Plan or for OVO Energy gas market offers or in conjunction with any other OVO Energy special offers, promotions, vouchers or competitions;

  • (b) can only be used as a credit to your OVO Energy account and cannot be refunded or redeemed for cash; and

  • (c) is not transferable to any other customer or to any other premises.

  • 5. Variation or withdrawal of the Partner Credit

We may change or withdraw the terms applying to Partner Credit by notice to you in accordance with applicable energy laws. We reserve the right to withdraw this offer at and time.


Winter Welcome Credit

$75 sign up credit applied over 12 months

  • 1. Offer Terms

These terms (Special Terms) set out the terms and conditions applicable to OVO Energy's $75 (inclusive of GST) online sign up credit offer, applied over 12 months (Winter Welcome Credit).

Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

  • 2. Eligibility requirements

To be eligible for the Winter Welcome Credit:

  • (a) you must sign up to one of the following electricity market plans - The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% for your premises, via switch.ovoenergy.com.au or any other participating third party;

  • (b) your premises must be in Victoria, New South Wales, South Australia or Queensland where OVO operates;

  • (c) the contract must be your first electricity market contract for your premises;

  • (d) you must sign up to OVO Energy's The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% during the offer period of 15th January 2022 to 15th April 2022; and,

  • (e) to receive the full $75 credit you must continue your contract for your premises for at least 12 months from when we start supplying electricity to you (minimum contract period).

  • 3. When will we pay you the Winter Welcome Credit?

Unless your contract ends early, we will credit you $75 (inclusive of GST) applied in twelve monthly instalments of $5 as an offset against the charges on each of your monthly bills issued during the minimum contract period.

If your contract ends before the end of the minimum contract period, we will not pay you, and you will forfeit, any remaining credit balance of the $75 Winter Welcome Credit.

  • 4. Offer exclusions

The Winter Welcome Credit offer:

  • (a) is not valid or available for any OVO Energy Plans other than The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% for OVO Energy gas market offers or in conjunction with any other OVO Energy special offers, promotions, vouchers or competitions;

  • (b) can only be used as a credit to your OVO Energy account and cannot be refunded or redeemed for cash; and

  • (c) is not transferable to any other customer or to any other premises.

  • 5. Variation or withdrawal of the Winter Welcome Credit

We may change or withdraw the terms applying to Winter Welcome Credit by notice to you in accordance with applicable energy laws. We reserve the right to withdraw this offer at and time.


Hello 2022 Credit

$60 sign up credit applied over 12 months

  • 1. Offer Terms

    These terms (Special Terms) set out the terms and conditions applicable to OVO Energy's $60 (inclusive of GST) online sign up credit offer, applied over 12 months (Hello 2022 Credit).

    Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

  • 2. Eligibility requirements

    To be eligible for the Hello 2022 Credit:

    • (a) you must sign up to one of the following electricity market plans - The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% for your premises, via switch.ovoenergy.com.au or any other participating third party;

    • (b) your premises must be in Victoria, New South Wales, South Australia or Queensland where OVO operates;

    • (c) the contract must be your first electricity market contract for your premises;

    • (d) you must sign up to OVO Energy's The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% during the offer period of 15th January 2022 to 15th April 2022; and,

    • (e) to receive the full $60 credit you must continue your contract for your premises for at least 12 months from when we start supplying electricity to you (minimum contract period).

  • 3. When will we pay you the Hello 2022 Credit?

    Unless your contract ends early, we will credit you $60 (inclusive of GST) applied in twelve monthly instalments of $5 as an offset against the charges on each of your monthly bills issued during the minimum contract period.

    If your contract ends before the end of the minimum contract period, we will not pay you, and you will forfeit, any remaining credit balance of the $60 Hello 2022 Credit.

  • 4. Offer exclusions

    The Hello 2022 Credit offer:

    • (a) is not valid or available for any OVO Energy Plans other than The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% for OVO Energy gas market offers or in conjunction with any other OVO Energy special offers, promotions, vouchers or competitions;

    • (b) can only be used as a credit to your OVO Energy account and cannot be refunded or redeemed for cash; and

    • (c) is not transferable to any other customer or to any other premises.

  • 5. Variation or withdrawal of the Hello 2022 Credit

    We may change or withdraw the terms applying to Hello 2022 Credit by notice to you in accordance with applicable energy laws.


Next 2000 Credit

$60 sign up credit applied over 12 months

  • 1. Offer Terms

    These terms (Special Terms) set out the terms and conditions applicable to OVO Energy's $60 (inclusive of GST) online sign up credit offer, applied over 12 months (Next 2000 Credit).

    Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

  • 2. Eligibility requirements

    To be eligible for the Next 2000 Credit:

    • (a) you must sign up to one of the following electricity market plans - The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% for your premises, via switch.ovoenergy.com.au or any other participating third party;

    • (b) your premises must be in Victoria, New South Wales, South Australia or Queensland where OVO operates;

    • (c) the contract must be your first electricity market contract for your premises;

    • (d) you must be one of the first 2000 customers to sign up to OVO Energy's The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% during the offer period of 9th December 2021 to 14th January 2022; and,

    • (e) to receive the full $60 credit you must continue your contract for your premises for at least 12 months from when we start supplying electricity to you (minimum contract period).

  • 3. When will we pay you the Next 2000 Credit?

    Unless your contract ends early, we will credit you $60 (inclusive of GST) applied in twelve monthly instalments of $5 as an offset against the charges on each of your monthly bills issued during the minimum contract period.

    If your contract ends before the end of the minimum contract period, we will not pay you, and you will forfeit, any remaining credit balance of the $60 Next 2000 Credit.

  • 4. Offer exclusions

    The Next 2000 Credit offer:

    • (a) is not valid or available for any OVO Energy Plans other than The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% for OVO Energy gas market offers or in conjunction with any other OVO Energy special offers, promotions, vouchers or competitions;

    • (b) can only be used as a credit to your OVO Energy account and cannot be refunded or redeemed for cash; and

    • (c) is not transferable to any other customer or to any other premises.

  • 5. Variation or withdrawal of the Next 2000 Credit

    We may change or withdraw the terms applying to Next 2000 Credit by notice to you in accordance with applicable energy laws.