The legal bits

Do Not Contact Policy

UPDATED ON: 27.03.2020

This notice is to confirm your rights under Australian Energy Law. We have a range of obligations to you under Energy Law, The Telecommunications Act 1997, the Do Not Call Register Act 2006 and the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010.

We operate and maintain a ‘Do Not Contact Register' and the purpose of the list is to ensure that we do not market to those who do not wish to be marketed to.

You can let us know that you would like to be included on the list in person, on our website, by email, electronically, by telephone or in writing.

We will then add your name and address, at no cost to you, to the ‘Do Not Contact Register' and ensure that our marketing representatives do not make any contact with you for a period of two years. You may renew your request to be added to the ‘Do Not Contact Register' and we will extend the period for a further two years each time you make this request.

If you’d like to be added to the ‘Do Not Contact Register' speak to an agent on our FAQ page here.