The legal bits

Special Terms

UPDATED ON: 15.01.2022

Next 2000 Credit

$60 sign up credit applied over 12 months

  • 1. Offer Terms

    These terms (Special Terms) set out the terms and conditions applicable to OVO Energy's $60 (inclusive of GST) online sign up credit offer, applied over 12 months (Next 2000 Credit).

    Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

  • 2. Eligibility requirements

    To be eligible for the Next 2000 Credit:

    • (a) you must sign up to one of the following electricity market plans - The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% for your premises, via switch.ovoenergy.com.au or any other participating third party;

    • (b) your premises must be in Victoria, New South Wales, South Australia or Queensland where OVO operates;

    • (c) the contract must be your first electricity market contract for your premises;

    • (d) you must be one of the first 2000 customers to sign up to OVO Energy's The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% during the offer period of 9th December 2021 to 14th January 2022; and,

    • (e) to receive the full $60 credit you must continue your contract for your premises for at least 12 months from when we start supplying electricity to you (minimum contract period).

  • 3. When will we pay you the Next 2000 Credit?

    Unless your contract ends early, we will credit you $60 (inclusive of GST) applied in twelve monthly instalments of $5 as an offset against the charges on each of your monthly bills issued during the minimum contract period.

    If your contract ends before the end of the minimum contract period, we will not pay you, and you will forfeit, any remaining credit balance of the $60 Next 2000 Credit.

  • 4. Offer exclusions

    The Next 2000 Credit offer:

    • (a) is not valid or available for any OVO Energy Plans other than The One Plan, The One Plan + 100%, The Basic Plan or The Basic Plan + 100% for OVO Energy gas market offers or in conjunction with any other OVO Energy special offers, promotions, vouchers or competitions;

    • (b) can only be used as a credit to your OVO Energy account and cannot be refunded or redeemed for cash; and

    • (c) is not transferable to any other customer or to any other premises.

  • 5. Variation or withdrawal of the Next 2000 Credit

    We may change or withdraw the terms applying to Next 2000 Credit by notice to you in accordance with applicable energy laws.

Hello 2022 Credit

$60 sign up credit applied over 12 months

  • 1. Offer Terms

    These terms (Special Terms) set out the terms and conditions applicable to OVO Energy's $60 (inclusive of GST) online sign up credit offer, applied over 12 months (Hello 2022 Credit).

    Terms that are not defined in these Special Terms are defined in OVO Energy's Market Retail Contract Terms and Conditions for small customers - available here.

  • 2. Eligibility requirements

    To be eligible for the Hello 2022 Credit:

    • (a) you must sign up to one of the following electricity market plans - The One Plan, The One Plan + 100%, The Partner Plan, The Basic Plan or The Basic Plan + 100% for your premises, via switch.ovoenergy.com.au or any other participating third party;

    • (b) your premises must be in Victoria, New South Wales, South Australia or Queensland where OVO operates;

    • (c) the contract must be your first electricity market contract for your premises;

    • (d) you must sign up to OVO Energy's The One Plan, The One Plan + 100%, The Partner Plan, The Basic Plan or The Basic Plan + 100% during the offer period of 15th January 2022 to 28th February 2022; and,

    • (e) to receive the full $60 credit you must continue your contract for your premises for at least 12 months from when we start supplying electricity to you (minimum contract period).

  • 3. When will we pay you the Hello 2022 Credit?

    Unless your contract ends early, we will credit you $60 (inclusive of GST) applied in twelve monthly instalments of $5 as an offset against the charges on each of your monthly bills issued during the minimum contract period.

    If your contract ends before the end of the minimum contract period, we will not pay you, and you will forfeit, any remaining credit balance of the $60 Hello 2022 Credit.

  • 4. Offer exclusions

    The Hello 2022 Credit offer:

    • (a) is not valid or available for any OVO Energy Plans other than The One Plan, The One Plan + 100%, The Partner Plan, The Basic Plan or The Basic Plan + 100% for OVO Energy gas market offers or in conjunction with any other OVO Energy special offers, promotions, vouchers or competitions;

    • (b) can only be used as a credit to your OVO Energy account and cannot be refunded or redeemed for cash; and

    • (c) is not transferable to any other customer or to any other premises.

  • 5. Variation or withdrawal of the Hello 2022 Credit

    We may change or withdraw the terms applying to Hello 2022 Credit by notice to you in accordance with applicable energy laws.