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What happens if I am in credit when I close my account?

Moved out of your home or closed our account and now you're in credit? That's great.
We can refund your credit to you within 5 business days from the requested date.
To request a refund, send us a message below and we will be in touch with you within 72 hours.

Just an FYI before speaking to one of our team members  

  • we recommend waiting for your final bill before requesting a refund, as your balance will be up to date once your final bill has been issued. 
  • we can only refund your credit in to the payment method your payments have been debited from.

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