Have an upcoming payment due and need more time to pay? Scroll down to leave a message and one of our friendly staff members will be in touch within 48 hours. Remember - extending your upcoming payment will not affect your future payments. Your future direct debits will still be debited on the arranged monthly dates.
Extending more than one payment? Please keep in mind your future direct debit payments may increase to ensure you stay on top of your energy usage.
If you are experiencing financial difficulty head to our financial assistance page for more information on how we can help.