What type of financial assistance do you provide?

We are here to help. Experiencing financial difficulty and need some help with your bills? We completely understand times can get a little tough sometimes. OVO Energy will always ensure we identify and take into account your circumstances with empathy and respect.


Our Promise

  • To approach all situations with empathy and respect
  • To provide information around eligible government grants and rebates
  • Assistance with applying concessionsĀ 
  • Financial counsellor referrals
  • To provide energy saving tipsĀ 
  • Flexible payment plan optionsĀ 


Below is a little more information on the things that we do to help:


Payment Arrangements and Extensions

Whether you may be experiencing short or long term financial difficulty, we have a tailored solution for you. Payment arrangements and extension allow a payment to be extended or an ongoing payment arrangement which would cover any outstanding debt along with any future usage. These arrangements are reviewed to see how you are tracking and to identify if we can provide any further help.


We really want to work with you to ensure you get back on track and will provide you with options to make payments weekly, fortnightly or monthly, ensuring the payments are sustainable.


Chat with one of our friendly team members below, so we can better understand your situation and provide you options to suit your needs.

Energy Advice and Assistance

The first step to reducing your power bills is to understand your usage at home. A new baby, the weather or new appliances all contribute to how much energy you are using the amount of your bill. Our energy advice will assist with providing more information around the appliances you are currently using, seasonal changes and impacts as well as changes within your home, ultimately helping you reduce your energy usage and your energy costs. Chat with one of our friendly team members below for further information.

Government Assistance, Concessions and Rebates

Each state has a range of assistance available to eligible customers who are experiencing some difficulty when it comes to paying their bills. These programs can include free referrals to a financial counsellor, grants and concessions.


Refer to concessions and rebates to see what you may be eligible for.

Hardship

Financial hardship could happen to anyone - which is why we are committed to helping you get back on track with your bills. We can arrange a tailored payment arrangement with more flexibility than a normal payment arrangement to suit your needs.


Our promise it to also help you out with the following:

  • Assistance with applying for concessions and rebates
  • Assistance when establishing Centrepay payments
  • Referral to a financial counselor to help manage your finances
  • Energy saving tips and assistance to help reduce your bills
  • An Energy plan to help you reduce costs

If you would like to discuss what options are available to you or would like more information on how we can help, chat to one of our friendly team members below.


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