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Apply for a Concession or Rebate

You may be eligible for a concession or rebate if you hold a valid concession card or meet the eligibility criteria for a specific concession or rebate. For more information on available concessions and rebates, select the relevant concession or rebate below.


New South Wales

Low Income Household Rebate

Card Type

Pensioner concession card / Health care card / Department of veterans affair card (DVA)


Rebate Amount

$285 (excl GST) / $313.50 (inc GST) per year or;

78.08 cents (excl GST) / 85.89 cents (inc GST) per day


Eligibility

Please visit the Energy NSW for more information on eligibility.


Application

You can register your concession card by visiting NSW Governments concession website  and applying online.

Life Support

Rebate Amount

This depends on the type of Life Support Machine you use.


Eligibility

People who use a Life Support machine due to a life-threatening condition. For more information on eligible Life support machines, visit the NSW Governments life support website  page.


Application

To apply for the Life Support Rebate / concession chat to us or leave us a message below.


Remember - It is important to advise us if there your property requires Life Support even if your machine is not eligible for a concession.

Medical Energy Rebate

Card Type

Pensioner Concession Card / Health Care Card / Department of Veterans Affair Card (DVA)


Eligibility

Please visit the NSW medical energy rebate website  for more information on eligibility.


Rebate Amount

$285 (excl GST) / $313.50 (inc GST) per year or;


Application

You can register your concession card by downloading the Medical Energy Rebate form here and submitting it to us at hello@ovoenergy.com.au.

Family Energy Rebate

Eligibility

You're eligible for the Family Energy Rebate if you have received one of the following within the last financial year;

  • Family Tax Benefit A; or
  • Family Tax Benefit B.

For more information, head to the NSW Government's family energy rebate web page

Rebate Amount

Up to $180


Application

You can apply using the online Family Energy Rebate Application form.

Energy Accounts Payments Assistance Scheme (EAPA)

Eligibility

People experience difficulty paying their utility bills. for more information on eligibility , head to the NSW Government's EAPA assistance web page


Rebate Amount

$50 vouchers / $55 (inc GST)


Application

EAPA vouchers are provided by a range of community welfare organisations. To find out more, head to the NSW Government's EAPA assistance web page


 ***DROPDOWN SECTION ****

Queensland 

Electricity Rebate 
Card Type 
Pensioner concession card / Health care card / Department of veterans affair card (DVA) /Queensland Seniors Card


Eligibility
Please visit the Queensland Governments concession page for more information on eligibility


Rebate Amount 
$309.86 (exc GST) / $340.85 (inc GST) per year or;
84.89 cents (exc GST) / 93.38 cents (inc GST) per day

Application

You can register your concession card details by chatting to us or leaving us a message below

Life Support

Eligibility 
People who use an eligible Life Support machine provided by Medical Aids Subsidy Scheme (MASS) or QLD Health due to a medical condition
AND
Hold one of the following concession cards;
- Pensioner Concession card
- Health Care card
- Health Care Interim voucher
- Child Disability allowance
- Queensland Seniors card
For more information on eligible Life Support machines, visit the Queensland Government's Life Support page. 

Rebate Amount
This depends on the type of Life Support machine that you use.
Payments will be made on or around the 1st of the following months;
January, April, July, October of each year by electronic funds into a customers nominated bank account.
Applications lodged less than 21 business days before the payment date will be paid on the next payment run date.

For more information on rebate amounts and applications, please visit the Queensland Government's Life Support page.

Application 
Customers will need ti advise OVO Energy of the requirement of Life Support regardless of whether they are eligible for a Life Support concession or not to ensure they receive the relevant protections.
Please chat to us or leave as a message below

For more information on Life Support concession applications, please visit the Queensland Government's Life Support page.

Remember! It is important to advise us if your property requires Life Support equipment even if your machine is not eligible for a concession. 

Medical  Cooling and Heating Electricity Concession Scheme 
Eligibility
In order to receive the Medical Cooling Concession, a customer must;
a. Be a Queensland resident
b. Have a qualified Medical condition and needs cooling / heating to help stop the symptoms from becoming significantly worse
c. Live at their primary place of residence, which has an air conditioning or heating unit
d. Must hold a Pensioner Concession card or a Health Care card and be financially responsible for paying the electricity bills / the primary account holder

Rebate amount
340.85 (inc GST) per year
For more information on the Medical Cooling and Heating Concession Scheme, visit the Queensland Government's web page 


Application 
You can register your concession card by downloading a Medical Energy Rebate form here and submitting it to us at concessions@ovoenergy.com.au

Home Energy Assistance Scheme (HEEA) 
Eligibility
The Home Energy Emergency Assistance Scheme is for Queensland households experiencing problems paying their electricity or reticulated gas bills as a result of an unforeseen emergency or a short-term financial crisis
and

Hold one of the following concession cards;
-Health Care card

- Pensioner Concession card 

- Department of Veterans Affair' Gold Card (DVA) 


For more information, visit the Queensland Governments Home Energy Emergency Assistance Scheme page.


Rebate amount
The payment is a one-off emergency assistance payment to help with paying your home energy bills and can be up to $720 once every 2 years,

Application
Chat to us or leave us a message below and one of our team members will be in touch to help with your application. 































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