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Apply for a Concession or Rebate

You may be eligible for a concession or rebate if you hold a valid concession card or meet the eligibility criteria for a specific concession or rebate. For more information on available concessions and rebates, select the relevant concession or rebate below.


New South Wales

Low Income Household Rebate

Card Type

  • Pensioner concession card
  • Health care card
  • Department of veterans affair card (DVA)

Rebate Amount

$285 (excl GST) / $313.50 (inc GST) per year or;

78.08 cents (excl GST) / 85.89 cents (inc GST) per day


Eligibility

Please visit the Energy NSW for more information on eligibility.


Application

You can register your concession card by chatting to one of our team members below.

Life Support

Rebate Amount

This depends on the type of Life Support Machine you use.


Eligibility

People who use a Life Support machine due to a life-threatening condition. For more information on eligible Life support machines, visit the NSW Government Life Support web page.


Application

To apply for the Life Support Rebate / concession download and complete the Life Support form.

Once completed, you can send your form to hello@ovoenergy.com.au


Remember - It is important to advise us if your property requires Life Support even if your machine is not eligible for a concession.
Chat to us or leave us a message below to ensure your OVO Energy account is flagged for Life Support.

Medical Energy Rebate

Card Type

  • Pensioner Concession Card
  • Health Care Card
  • Department of Veterans Affair Card (DVA)

Eligibility

Please visit the NSW Medical Energy Rebate web page for more information on eligibility.


Rebate Amount

$285 (excl GST) / $313.50 (inc GST) per year


Application

You can register your concession card by downloading the Medical Energy Rebate form here and submitting it to us at hello@ovoenergy.com.au.

Family Energy Rebate

Eligibility

You're eligible for the Family Energy Rebate if you have received one of the following within the last financial year;

  • Family Tax Benefit A; or
  • Family Tax Benefit B.

For more information, head to the NSW Government Family Energy Rebate web page.


Rebate Amount

$180 per year for customer that do not hold a DHS Concession Card or Health Care Care; or,
$285 a year to eligible customers that hold a DHS Concession Card or Health Care Card and also qualify for the Low Income Household Rebate.

For more information on rebate amounts and eligibility, head to Service NSW.


Application

You can apply using the online Family Energy Rebate Application form.

Energy Accounts Payments Assistance Scheme (EAPA)

Eligibility

People experience difficulty paying their utility bills. for more information on eligibility , head to the NSW Government EAPA assistance web page.


Rebate Amount

$50 vouchers / $55 (inc GST)


Application

EAPA vouchers are provided by a range of community welfare organisations. To find out more, head to the NSW Government EAPA Assistance web page.


Queensland

Electricity Rebate

Card Type

  • Pensioner concession card
  • Health care card
  • Department of veterans affair card (DVA)
  • Queensland Seniors Card

Eligibility

Please visit the Queensland Government Concession web page for more information on eligibility


Rebate Amount

$309.86 (exc GST) / $340.85 (inc GST) per year or 84.89 cents (exc GST) / 93.38 cents (inc GST) per day


Application

You can register your concession card details by chatting to us or leaving us a message below

Life Support

Eligibility

People who use an eligible Life Support machine provided by Medical Aids Subsidy Scheme (MASS) or QLD Health due to a medical condition, and:

  • Hold one of the following concession cards
  • Pensioner Concession card
  • Health Care card
  • Health Care Interim voucher
  • Child Disability allowance
  • Queensland Seniors card

For more information on eligible Life Support machines, visit the Queensland Government Life Support web page


Rebate Amount

This depends on the type of Life Support machine that you use.

Payments will be made on or around the 1st of the following months:

  • January, April, July, October of each year by electronic funds into a customers nominated bank account.
  • Applications lodged less than 21 business days before the payment date will be paid on the next payment run date.

For more information on rebate amounts and applications, please visit the Queensland Government Life Support web page.


Application

Customers will need to advise OVO Energy of the requirement of Life Support regardless of whether they are eligible for a Life Support concession or not to ensure they receive the relevant protections.


Please chat to us or leave as a message below.


For more information on Life Support concession applications, please visit the Queensland Government Life Support web page.


Remember! It is important to advise us if your property requires Life Support equipment even if your machine is not eligible for a concession.

Medical Cooling and Heating Electricity Concession Scheme

Eligibility

In order to receive the Medical Cooling Concession, a customer must:

  • Be a Queensland resident
  • Have a qualified Medical condition and needs cooling / heating to help stop the symptoms from becoming significantly worse
  • Live at their primary place of residence, which has an air conditioning or heating unit
  • Hold a Pensioner Concession card or a Health Care card and be financially responsible for paying the electricity bills / the primary account holder

Rebate amount

$340.85 (inc GST) per year


For more information on the Medical Cooling and Heating Concession Scheme, visit the Queensland Government web page.


Application

You can register your concession card by downloading a Medical Energy Rebate form here and submitting it to:


Concession Services

Smart Service Queensland

PO Box 10817

Brisbane Adelaide Street Qld 4000

Home Energy Emergency Assistance Scheme (HEEA)

Eligibility

The Home Energy Emergency Assistance Scheme is for Queensland households experiencing problems paying their electricity or reticulated gas bills as a result of an unforeseen emergency or a short-term financial crisis and hold one of the following concession cards:

  • Health Care card
  • Pensioner Concession card 
  • Department of Veterans Affairs Gold Card (DVA)

For more information, visit the Queensland Government Home Energy Emergency Assistance Scheme web page.


Rebate amount

The payment is a one-off emergency assistance payment to help with paying your home energy bills and can be up to $720 once every 2 years.


Application

Chat to us or leave us a message below and one of our team members will be in touch to help with your application.


South Australia

Energy Bill Rebate

Card Type

  • Pensioner Concession Card
  • Department of Veterans Affair Card (DVA)
  • Totally and Permanently Incapacitated (TPI)
  • Extreme Disablement Adjustment (EDA)
  • War Widow / Low Income Health Care Card
  • Commonwealth Seniors Health Card

Eligibility

Customers on low income


Rebate Amount

$226.67 (exc GST) / $249.34(inc GST) per year or; 62.10 cents (exc GST) / 68.03 cents (inc GST) per day


Application

You can register your concession card visiting South Australian Government's Concessions webpage

Medical Cooling and Heating Electricity Concession Scheme

Eligibility

In order to receive the Medical Cooling Concession, a customer must:

  • Live at the address on the application form
  • Have, or be the parent or legal guardian of, a child who has a qualifying medical condition requiring cooling or heating to prevent severe worsening of their condition
  • Provide certification from their medical specialist or general practitioner that the medical condition is severely worsened by hot or cold weather
  • Use an air conditioning unit at that address to meet their medical heating and cooling requirements
  • Be financially responsible for the full or part payment of the energy bill
  • Hold an eligible concession card or receive an eligible Centrelink payment

For more information on eligibility, visit the South Australian Government's webpage


Rebate amount

For more information on rebate amounts, visit the South Australian Government’s webpage


Application

You can register for the Medical heating and Cooling concession by downloading the rebate form here and emailing it to: concessions@sa.gov.au

Emergency Electricity Payment Scheme 

Eligibility

  • Receive an energy concession; and,
  • Have had or at risk of having their electricity disconnected.

Rebate amount

A one-off payment of up to $440 (inc GST)


Application

You must visit a financial counsellor to assess your situation. For a list of the financial counsellors please visit the South Australian Government’s financial assistance website.


Victoria 

Annual Electricity Concession 

Card Type

  • Pensioner Concession Card
  • Health Care Card 
  • Department of Veterans Affair Card (DVA)

Eligibility

Customers who hold an eligible concession card listed above 


Rebate Amount

17.5% of electricity usage and supply costs. The concession is applied after any OVO Energy Interest reward credits and solar feed-in credits.


Application

Chat to us or leave us a message below and one of our team members will be in touch to help with your application.
For more information, visit the Department of Health and Human Services (DHHS) website

Excess Energy Concession

Eligibility

An Electricity account holder whos annual electricity costs are above $2,948 and who holds one of the following concession cards;

  • Pensioner Concession Card
  • Health Care Card
  • Department of Veterans Affair Card (DVA) 


Rebate amount

17.5% of electricity usage and supply costs. The concession is applied after any OVO Energy Interest reward credits and solar feed-in credits.


Application

Chat to us or leave us a message below and one of our team members will be in touch to help with your application.
For more information, visit the Department of Health and Human Services (DHHS) website

Controlled Load Electricity Concession 

Eligibility

An electricity account holder who hold an eligible concession card and has separately metered hot water or slab heating, measured by a dual element meter.

Rebate amount

13% of the controlled load electricity usage costs. 


Application

OVO Energy will automatically apply this rebate when you have registered your eligible concession card with us.
For more information, visit the Department of Health and Human Services (DHHS) website

Service to Property Charge Concession 

Eligibility

An Electricity account holder who hold an eligible concession card who have low usage charges. 


Card Type

  • Pensioner Concession Card
  • Health Care Card
  • Department of Veterans Affair Card (DVA) 


Rebate amount

If your usage charges on your bill are lower than your supply charges, the supply charge is reduced to the cost of your electricity usage costs


Application

OVO Energy will automatically apply this rebate when you have registered your eligible concession card with us.
For more information, visit the Department of Health and Human Services (DHHS) website

Life Support Concession 

Eligibility

An electricity account holder who hold an eligible concession card and use or have a household member who uses an eligible life support machine 

Card Type

  • Pensioner Concession Card
  • Health Care Card
  • Department of Veterans Affair Card (DVA) 

Rebate amount
The electricity rebate equals the cost of 1,880 kWh of electricity per annum and is calculated using the general domestic tariff of you retailer.


Application

1- Download and complete the Life Support Concession form.
2- Ask your medical practitioner to confirm the life support equipment and sign the application
3- Send your completed form to hello@ovoenergy.com.au
For more information, visit the Department of Health and Human Services (DHHS) website

Medical Cooling Concession 

Eligibility

An electricity account holder who hold an eligible concession card and have a medical condition that affects their body's ability to self-regulate temperature or has a household member with such a medical condition.  

Card Type

  • Pensioner Concession Card
  • Health Care Card
  • Department of Veterans Affair Card (DVA) 

Rebate amount
17.5% of electricity usage and supply charges between 1 November and 30 April


Application

1- Download and complete the Medical Cooling Concession form.
2- Ask your medical practitioner to confirm your medical condition and sign the application
3- Send your completed form to hello@ovoenergy.com.au
For more information, visit the Department of Health and Human Services (DHHS) website

Utility Relief Grant  

Eligibility

An electricity account holder who hold an eligible concession card and are experiencing financial hardship and cant pay their overdue electricity account. 


You must also meet one of the following criteria:

  • You or someone within your household has experienced family violence 
  • A recent decrease in income or loss of work
  • Increase in unexpected costs for essential items
  • The cost of shelter is more than 30% of your household items 

Rebate amount
up to $650 towards your electricity account or up to $1,300 for households with electricity only, every two years


Application

Chat to one of our team members below for assistance with your application, Alternatively, you can contact us on 1300 937 686

Leave us a message

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