Why is my payment not reflecting on my bill?

Payments usually take up to 5 business days to reach your account. If your bill has been issued prior or just after you have made a payment it may not reflect. Not to worry, it will reflect on your next bill.


Paid more than 5 days ago? We suggest taking a look at the account number / reference number you may have paid into? If you have paid an incorrect OVO account contact us here and we can arrange the payment to be transferred to the correct account.


Still having trouble locating your payment? Contacting your bank to verify the status of the payment and where it was paid to would be a great start, as we may have not received it.


Still cannot locate your payment?

Send us an enquiry below and we will look in to this for you. We will need a few things from you to get started:

  • The Payment amount
  • The method in which you made the payment
  • The date of payment and your receipt number


Leave us a message

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